Theme problems
Menus, product options, carts, mobile layouts, and custom sections can stop working correctly after a theme change.
Repair the store without losing sight of the customer
Get your Shopify store working again.
If a theme update, app, custom feature, or performance problem is getting in the way of sales, we can help you find the cause and decide what needs to be fixed first.
Tell us what changedCommon trouble spots
Six ways a store can look fine and still lose customers
Apps working against each other
Reviews, subscriptions, search, bundles, pop-ups, and upsells can overlap or interrupt the same customer action.
Cart or checkout friction
A shopper may be able to browse but still hit a dead end when choosing a product, updating the cart, or completing the order.
Slow storefront pages
Large images, extra scripts, fonts, and unused apps can make the buying experience feel sluggish—especially on mobile.
Unreliable sales tracking
Orders may go through while reports count them twice, miss the source, or show a sale before it is actually complete.
Changes feel too risky
When no one is sure which theme, setting, or app controls the store, even a small update can feel dangerous.
A sensible first step
Understand the problem before paying for a rebuild
We start with the customer-visible issue, recent changes, and the parts of the store that matter most to your business. Then we explain what appears to be wrong, what needs more investigation, and what a focused repair would involve.
Helpful clues
- Your store URL and the page where the problem appears.
- What the shopper is trying to do.
- When the problem started.
- Any recent theme or app changes.
- The devices or markets affected.
- Your most important deadline.